{"id":3004,"date":"2026-07-06T15:04:46","date_gmt":"2026-07-06T13:04:46","guid":{"rendered":"https:\/\/www.dolcevivere.it\/?page_id=3004"},"modified":"2026-07-06T17:22:34","modified_gmt":"2026-07-06T15:22:34","slug":"faq-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.dolcevivere.it\/en\/faq-frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
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Answers to the most frequently asked questions about Dolce Vivere, our products, and how to work with us as a professional operator, distributor, or Food Service and Retail business.<\/p>\n

Who is Dolce Vivere?<\/h3>\n

Dolce Vivere is a brand of Polaris Group srl, dedicated to producing artisan frozen patisserie for the professional market. We create desserts designed above all for B2B operators, food distributors, bars, restaurants, hotels, catering companies, pastry shops, resellers and specialized retail outlets.<\/p>\n

Who are your products intended for?<\/h3>\n

Dolce Vivere products are intended primarily for the professional and commercial channel. We work with companies, distributors, Ho.Re.Ca. businesses, food shops, retail operators and any business looking for quality desserts to offer their customers.<\/p>\n

Do you also sell to private individuals?<\/h3>\n

Our business is aimed primarily at the B2B market. For specific requests you are welcome to contact us, but our production and commercial organization are designed above all for professional operators, resellers and business partners.<\/p>\n

Are your products handmade?<\/h3>\n

Yes. Dolce Vivere products are the result of artisan production, with close attention to the quality of raw materials, visual presentation and consistency of results. Freezing allows us to preserve the product’s characteristics and guarantee practicality for professional handling.<\/p>\n

Do you make products for Food Service?<\/h3>\n

Yes. We produce desserts designed for the Food Service channel, with practical formats, portion sizes suited to professional service, and solutions designed to simplify the work of bars, restaurants, hotels, catering companies and pastry shops.<\/p>\n

Do you make products for Retail?<\/h3>\n

Yes. Some items are also designed for the Retail channel, with formats and packaging suited to sale to the public through food shops, specialized outlets and resellers.<\/p>\n

Is it possible to buy directly from you?<\/h3>\n

Yes, but sales are aimed primarily at professional customers. For information on availability, price lists, served areas and supply arrangements, please contact us directly.<\/p>\n

Can I request a catalogue or price list?<\/h3>\n

Yes. Catalogues, price lists and commercial information can be requested by filling out the contact form on the site or by reaching us at the contact details provided. Terms are assessed based on the type of business, area and sales channel.<\/p>\n

Do you make private label products?<\/h3>\n

Yes. Dolce Vivere also carries out contract manufacturing and private label production. We can evaluate customized projects for companies, distributors and business partners, based on the requested product, volumes, packaging and sales channel.<\/p>\n

Is it possible to customize a product?<\/h3>\n

Yes. We assess customization of recipes, formats, weights, decorations and packaging, depending on production feasibility and the needs of the professional customer.<\/p>\n

Are the products frozen?<\/h3>\n

Yes. Dolce Vivere products are frozen to ensure preservation, safety, consistent quality and ease of handling. The cold chain is essential to keep the product’s characteristics intact.<\/p>\n

How should the products be stored?<\/h3>\n

Products must be stored at a negative temperature, according to the instructions on the label or technical data sheet. After thawing, the product must be handled according to correct storage and consumption procedures.<\/p>\n

Are the products ready to eat?<\/h3>\n

Many products are ready to eat once properly thawed. Some items may require specific preparation or serving methods. Instructions are provided on the label or in the product’s technical documentation.<\/p>\n

Do you provide technical data sheets and allergen information?<\/h3>\n

Yes. On request, we provide technical data sheets, allergen information, storage methods and instructions for use of our products.<\/p>\n

Do you make gluten-free products?<\/h3>\n

Yes. Dolce Vivere offers a range of gluten-free products, designed to provide suitable solutions even for professional customers looking for specific desserts in this segment.<\/p>\n

Do you deliver?<\/h3>\n

Delivery arrangements are agreed based on area, order type and customer needs. Products are handled in full compliance with the cold chain.<\/p>\n

Do you export abroad?<\/h3>\n

Yes. Dolce Vivere also works with international clients and partners. Supply terms are assessed based on the country, volumes and type of product requested.<\/p>\n

How can I propose a partnership?<\/h3>\n

We are available to consider partnerships with distributors, food companies, Ho.Re.Ca. operators, retailers and business partners. Contact us with details of your business, your area, and the type of project you would like to develop.<\/p>\n<\/div>\n